General FAQs
What is Maple Leaf Apothecary?
Maple Leaf Apothecary is an online health and wellness store offering natural supplements, herbal remedies, and self-care products designed to support everyday well-being for customers around the world.
Who can shop at Maple Leaf Apothecary?
Our products are available to adults internationally, subject to local laws, regulations, and import restrictions in each country.
Do I need a prescription to order?
No prescription is required. Our products are non-prescription wellness items intended to support general well-being and are not intended to diagnose, treat, or cure medical conditions.
Product & Quality FAQs
Are your products natural or organic?
Many of our products are made with natural or organic ingredients. Each product page provides detailed information on ingredients, sourcing, and certifications where applicable.
Are your products safe to use daily?
Most products are designed for daily use when taken as directed. Individual needs and regulations vary by country, so we recommend reviewing product labels carefully and consulting a qualified healthcare professional before use.
Do your products contain allergens?
Some products may contain common allergens. Full ingredient lists and allergen information are clearly displayed on each product page for transparency and customer safety.
Usage & Health FAQs
Can I take your supplements with medications?
If you are taking prescription medications or have existing health conditions, consult a healthcare professional before using supplements to avoid potential interactions.
Are your products suitable for children?
Most products are intended for adult use only. Always check product labels and consult a healthcare provider before giving any wellness product to children.
Do your products cure illnesses?
No. Our products are not intended to diagnose, treat, cure, or prevent any disease. They are designed to support general wellness and healthy lifestyle practices.
Ordering & Payment
How do I place an order?
Browse our website, add items to your cart, and complete checkout through our secure online payment system
What payment methods do you accept?
We accept major international credit and debit cards, including Visa, Mastercard, and American Express. Available payment methods may vary depending on your location and currency.
Will I receive an order confirmation?
Yes. After placing your order, you will receive an email confirmation with your order number and purchase details.
Shipping & Delivery
Do you ship within the United States?
Yes, we ship to many countries worldwide. Shipping availability may vary depending on destination, local regulations, and carrier restrictions.
How long does shipping take?
Order processing typically takes 1–3 business days. Delivery times vary by destination and shipping method, and international shipments may take longer due to customs clearance.
Will I have to pay customs duties or import taxes?
Customs duties, VAT, import taxes, or other fees may be charged by your local customs authority and are the responsibility of the customer unless otherwise stated. These charges are not controlled by Maple Leaf Apothecary.
How can I track my order?
Once your order ships, you will receive a tracking number by email. Tracking availability and updates may vary by country and carrier.
Returns & Refunds
What is your return policy?
Returns are accepted on unopened and unused products within 30 days of delivery, subject to international return feasibility. Return eligibility may vary by country.
Who pays for return shipping?
For international orders, customers are typically responsible for return shipping costs unless the product is damaged or incorrect.
How do I request a refund?
Contact our customer support team with your order number, and we will provide return instructions and guide you through the refund process.
Subscription & Promotions FAQs
Do you offer subscriptions?
Yes, select products are available through subscription plans, offering automatic deliveries and exclusive savings. Subscription availability may vary by country.
Do you offer discounts or promotions?
We periodically offer promotions and special discounts. Sign up for our email list to receive updates. Promotional availability may vary by region.
Customer Support FAQs
How can I contact customer support?
You can reach our customer support team via email or through the contact form on our website.
What are your customer support hours?
Our support team operates Monday through Friday. Response times may vary depending on your time zone, but we strive to respond within 24–48 business hours.
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