Frequently Asked Questions

What is Maple Leaf Apothecary?

Maple Leaf Apothecary is an online health and wellness store specializing in authentic Korean skincare from brands like Anua and COSRX, alongside wellness essentials including massagers, aromatherapy products, hair and scalp care, and muscle relief tools. The store ships to Canada and the United States, with plans to expand internationally.

 

Who can shop at Maple Leaf Apothecary?

Our products are available to adults internationally, subject to local laws, regulations, and import restrictions in each country.

 

Do I need a Prescription to order?

No prescription is required. Our products are non-prescription wellness items intended to support general well-being and are not intended to diagnose, treat, or cure medical conditions.

 

Are your products natural or organic?

Many of our products are made with natural or organic ingredients. Each product page provides detailed information on ingredients, sourcing, and certifications where applicable.

 

Are your products safe to use daily?

Most products are designed for daily use when taken as directed. Individual needs and regulations vary by country, so we recommend reviewing product labels carefully and consulting a qualified healthcare professional before use.

 

Do your products contain allergens?

Some products may contain common allergens. Full ingredient lists and allergen information are clearly displayed on each product page for transparency and customer safety.

 

Can I take supplements with medications?

We currently are not offering any supplements on our store, although this may change in the future.

 

Are your products suitable for children?

Most products are intended for adult use only. Always check product labels and consult a healthcare provider before giving any wellness product to children.

 

Do your products cure illnesses?

No. Our products are not intended to diagnose, treat, cure, or prevent any disease. They are designed to support general wellness and healthy lifestyle practices.

 

How do I place an order?

Browse our website, add items to your cart, and complete checkout through our secure online payment system.

 

What payment methods do you accept?

We accept major international credit and debit cards, including Visa, Mastercard, American Express, as well as Paypal and Shop. Available payment methods may vary depending on your location and currency.

 

Will I receive a order confirmation?

Yes. After placing your order, you will receive an email confirmation with your order number and purchase details.

 

Do you ship to the United States?

Yes, we ship to the United States and Canada with plans to expand worldwide.

 

How long does shipping take?

Order processing typically takes 1–3 Business days. Then typically 6-11 Business Days for Delivery. However, times vary by destination and shipping method. International shipments may take longer due to customs clearance and or world events like extreme weather, war, and other events out of our control.

 

Will I have to pay cutoms duties or import taxes?

Order processing typically takes 1–3 Business days. Then typically 6-11 Business Days for Delivery. However, times vary by destination and shipping method. International shipments may take longer due to customs clearance and or world events like extreme weather, war, and other events out of our control.

 

How can I track my order?

Once your order ships, you will receive a tracking number by email. Tracking availability and updates may vary by country and carrier.

 

What is your return policy?

Only Korean skincare and cosmetic products are eligible for standard (change-of-mind) returns, within 7 days of delivery. All other products are final sale, except where the seller made an error (damaged, incorrect, or missing item). We do not offer exchanges.

 

What are the requirements to return a Korean skincare or cosmetic item?

The item must be unused and unopened, in original undamaged packaging, with all seals and shrink wrap intact. Returns must be authorized in advance — email info@mapleleafapothecary.ca with your order number and reason for return before sending anything back. Unauthorized returns may not be accepted.

 

Who pays for return shipping?

For change-of-mind returns of Korean skincare and cosmetics, the customer is responsible for return shipping, and a 10% restocking fee (based on the item's purchase price) is deducted from the refund. If the return is due to our error — a damaged, defective, incorrect, or missing item — we cover return shipping and no restocking fee applies.

 

Can I return or exchange non-Korean products?

Non-Korean products (general skincare, bath & body, apparel, candles, accessories, etc.) are final sale and not eligible for change-of-mind returns. They may only be returned, replaced, or refunded if there was an error on our part.

 

What if my order arrives damaged, incorrect, or with items missing?

Contact us as soon as possible at info@mapleleafapothecary.ca with your order number, a description of the issue, and clear photos of the shipping label, the outer box, and the product(s) received. Please don't discard the box or packaging until your claim is resolved. If approved, we'll resend, replace, or refund the affected item(s), and we'll cover return shipping if a return is needed.

 

Do you offer exchanges?

No. All approved returns or claims are handled as refunds or replacements only. If you'd like a different item, size, or shade, you'll need to place a new order.

 

How do I request a refund?

Email info@mapleleafapothecary.ca with your order number. For Korean skincare/cosmetic returns, refunds are processed after we receive and inspect the item. For seller-error claims that don't require a physical return, refunds are processed once the claim is approved. Refunds go to your original payment method and typically take 5–10 business days to appear on your statement.

 

What items are non-returnable / final sale?

All non-Korean products (unless damaged, defective, or incorrect due to our error), opened or used Korean skincare/cosmetics, items marked "Final Sale" or "Clearance," gift cards, and digital products. Some internationally shipped items may also be non-returnable except in cases of damage or error.

 

Are internationally shipped items handled differently?

Some items ship directly from international partner warehouses. If the product is undamaged and correct, change-of-mind returns generally aren't possible for these due to high shipping and customs costs. If there's an issue not caused by the customer (carrier damage, manufacturing defect, wrong item), we'll replace or refund at our discretion — you usually won't need to send the item back.