Maple Leaf Apothecary is an online health and wellness store specializing in authentic Korean beauty from brands like Anua and COSRX, alongside wellness essentials including massagers, aromatherapy products, hair and scalp care, and muscle relief tools. The store ships to Canada and the United States, with plans to expand internationally.

Our products are available to adults internationally, subject to local laws, regulations, and import restrictions in each country.

No prescription is required. Our products are non-prescription wellness items intended to support general well-being and are not intended to diagnose, treat, or cure medical conditions.

Many of our products are made with natural or organic ingredients. Each product page provides detailed information on ingredients, sourcing, and certifications where applicable.

Most products are designed for daily use when taken as directed. Individual needs and regulations vary by country, so we recommend reviewing product labels carefully and consulting a qualified healthcare professional before use.

Some products may contain common allergens. Full ingredient lists and allergen information are clearly displayed on each product page for transparency and customer safety.

We currently are not offering any supplements on our store, although this may change in the future.

Most products are intended for adult use only. Always check product labels and consult a healthcare provider before giving any wellness product to children.

No. Our products are not intended to diagnose, treat, cure, or prevent any disease. They are designed to support general wellness and healthy lifestyle practices.

Browse our website, add items to your cart, and complete checkout through our secure online payment system

We accept major international credit and debit cards, including Visa, Mastercard, American Express, as well as Paypal and Shop. Available payment methods may vary depending on your location and currency.

Yes. After placing your order, you will receive an email confirmation with your order number and purchase details.

Yes, we ship to the United States and Canada with plans to expand worldwide.

Order processing typically takes 1–3 Business days. Then typically 6-11 Business Days for Delivery. However, times vary by destination and shipping method. International shipments may take longer due to customs clearance and or world events like extreme weather, war, and other events out of our control.

Our Korean Beauty Collection ships Duty & Tariff Free to the United States and Canada. However, if US customers desire to purchase Korean beauty from our Canadian Site, they will be subject to duties and tariffs due upon delivery as these products have already been imported to Canada. If Canadians desire to purchase Korean beauty from the USA site, they will also be subject to duties and tariffs upon delivery as these products have already been imported to the USA. Korean Beauty is only Duty & Tariff Free if purchased by the corresponding country's website to where you reside.

Other store items may have customs duties, VAT, import taxes, or other fees. These fees may be charged by your local customs authority and are the responsibility of the customer unless otherwise stated. These charges are not controlled by Maple Leaf Apothecary.

Once your order ships, you will receive a tracking number by email. Tracking availability and updates may vary by country and carrier.

What is your return policy?

Only Korean beauty products are eligible for standard (change-of-mind) returns, within 7 days of delivery. All other products are final sale, except where the seller made an error (damaged, incorrect, or missing item). We do not offer exchanges.

What are the requirements to return a Korean beauty product?

The item must be unused and unopened, in original undamaged packaging, with all seals and shrink wrap intact. Returns must be authorized in advance — email info@mapleleafapothecary.ca with your order number and reason for return before sending anything back. Unauthorized returns may not be accepted.

Who pays for return shipping?

For change-of-mind returns of Korean beauty products, the customer is responsible for return shipping, and a 10% restocking fee (based on the item's purchase price) is deducted from the refund. If the return is due to our error — a damaged, defective, incorrect, or missing item — we cover return shipping and no restocking fee applies.

Can I return or exchange non-Korean products?

Non-Korean products (general skincare, bath & body, apparel, candles, accessories, etc.) are final sale and not eligible for change-of-mind returns. They may only be returned, replaced, or refunded if there was an error on our part.

What if my order arrives damaged, incorrect, or with items missing?

Contact us as soon as possible at info@mapleleafapothecary.ca with your order number, a description of the issue, and clear photos of the shipping label, the outer box, and the product(s) received. Please don't discard the box or packaging until your claim is resolved. If approved, we'll resend, replace, or refund the affected item(s), and we'll cover return shipping if a return is needed.

Do you offer exchanges?

No. All approved returns or claims are handled as refunds or replacements only. If you'd like a different item, size, or shade, you'll need to place a new order.

How do I request a refund?

Email info@mapleleafapothecary.ca with your order number. For Korean beauty returns, refunds are processed after we receive and inspect the item. For seller-error claims that don't require a physical return, refunds are processed once the claim is approved. Refunds go to your original payment method and typically take 5–10 business days to appear on your statement.

What items are non-returnable / final sale?

All non-Korean products (unless damaged, defective, or incorrect due to our error), opened or used Korean beauty products, items marked "Final Sale" or "Clearance," gift cards, and digital products. Some internationally shipped items may also be non-returnable except in cases of damage or error.

Are internationally shipped items handled differently?

Some items ship directly from international partner warehouses. If the product is undamaged and correct, change-of-mind returns generally aren't possible for these due to high shipping and customs costs. If there's an issue not caused by the customer (carrier damage, manufacturing defect, wrong item), we'll replace or refund at our discretion — you usually won't need to send the item back.

For international orders or change of mind returns, customers are typically responsible for return shipping costs unless the product arrived damaged or incorrect.

Contact our customer support team at: info@mapleleafapothecary.ca with your order number, the reason for the return request, and a short video of the damaged and/or incorrect goods and we will provide return instructions and guide you through the refund process.

Yes, select products are available through subscription plans, offering automatic deliveries and exclusive savings. Subscription availability may vary by country.

We periodically offer promotions and special discounts. Sign up for our email and sms list to receive updates and 10% off your first order. Promotional availability may vary by region.

You can reach our customer support team via email at info@mapleleafapothecary.ca or through the contact form on our website.

Our support team operates Monday through Friday. Response times may vary depending on your time zone, but we strive to respond within 24–48 business hours.